SOCi is Among the First to Achieve ISO 42001 Certification for Responsible AI Governance

ISO 42001 is the world’s first international standard focused on responsible AI management. When SOCi achieved this certification, we became one of the first companies in the United States to reach this industry-leading level of AI governance recognition.

SOCi’s AI foundation is already proven at scale, with hundreds of thousands of Genius Agents deployed across hundreds of brands. The ISO 42001 certification confirms that every AI system at SOCi operates under strict ethical, transparent, and compliant management.

Created by the International Organization for Standardization (ISO), the ISO 42001 framework is also designed to drive continuous improvement. At SOCi, we regularly review and refine our AI policies and controls to maintain the high level of trust customers expect from agentic AI.

ISO 42001 Strengthens Customer Trust and AI Confidence

For our customers, this certification adds another layer of assurance that SOCi’s AI is developed with the same care and security standards that already define how we protect data and deliver trust.

Earning ISO 42001 certification confirms SOCi’s commitment to:

• Responsible AI Practices: Every AI-powered capability follows structured governance and risk-management standards.
• Ethical and Secure Operations: Guardrails protect data privacy and ensure AI systems are used fairly and transparently.
• Independent Accountability: Certification was achieved through a rigorous third-party review against international benchmarks.
• Strong Leadership Oversight: Senior management directly approves and reviews how AI is used across the company.
• Procurement and Compliance Readiness: ISO 42001 documentation simplifies vendor assessments and due-diligence processes.

This level of assurance matters to every organization, and is especially critical in industries like financial services and healthcare, where data privacy and regulatory expectations are even higher.

Building Upon SOCi’s Robust Security Foundation

ISO 42001 builds on SOCi’s long-standing investment in security and compliance. We operate under an Information Security and Privacy Management System (ISPMS) that governs how data is protected across the company.

Our SOC 2 Type II certification validates the effectiveness of our operational controls, and our ISO 27001:2022 certification confirms we follow global best practices for information security management.

Our controls also align with HIPAA standards, and we can provide Business Associate Agreements as needed. Combined, these programs demonstrate that data protection and responsible innovation are part of how we operate every day.

Always Raising the Bar in Responsible Agentic AI Innovation

Achieving ISO 42001 is another step forward in SOCi’s ongoing commitment to ethical, transparent, and human-centered AI innovation. With hundreds of thousands of Genius Agents already deployed, SOCi demonstrates how agentic AI can scale responsibly to help our multi-location customers get discovered and chosen with confidence.

Learn more about SOCi’s security and compliance program at soci.ai/information-security 

Visit SOCi’s comprehensive Trust Center at https://trust.meetsoci.com/