Unify the Customer Experience with SOCi Chat

SOCi Chat is an AI-powered, omnichannel chatbot

SOCi Chat was specifically built for multi-location businesses, providing an AI-powered chatbot across every location for immediate, localized responses across key digital touchpoints with a single setup.

Boost Operational Efficiency

SOCi Chat automates customer interactions and streamlines response management across multiple platforms, freeing up your local teams for higher-value tasks.

Reduce Customer Support Costs

Leverage AI-powered automation to handle repetitive inquiries, significantly cutting costs associated with hiring and training additional support staff.

Drive Revenue Growth

Prompt localized CTAs during the chat that lead to more phone calls, website traffic, & store visits.

AI-Powered Chatbot At Every Location

Deploy an AI-powered chatbot across all locations for immediate, localized responses on Facebook Messenger, SMS, and your local websites.

A Chatbot That Never Sleeps

Ensure round-the-clock engagement with 24/7 chatbot support. Never miss a conversation or lead, even outside business hours.

Localize The Customer Experience

A single chatbot with dynamic fields delivers location-specific answers, eliminating the need to configure individual chatbots for each location.

Meet Consumers Where They Browse

Embed SOCi Chat on your local pages to engage consumers directly on your websites, offering a seamless browsing experience.

Drive Value Across The Entire Lifecycle

Support your customers from discovery to loyalty. SOCi Chat helps build trust and engagement throughout the entire customer journey.

See How Classical Conversations Optimizes Inquiry Response With SOCi Chat

“When we began to scale, we turned to SOCi’s chatbot services to manage the increased volume of messages. It has been great in helping page visitors find or start local communities, as well as alert them to upcoming events.”

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