SOCi Surveys Is the Easiest Way To Connect With Customers To Increase Retention & Growth
SOCi Surveys helps multi-location businesses proactively capture customer feedback.
SOCi Surveys helps you understand and measure customer satisfaction, experiences, and preferences. Unlock the power of first party data by transforming feedback into valuable insights that can help you improve business operations to drive brand loyalty and retention.
Increase Customer Loyalty Through Connection
- SOCi Surveys offers a direct line for customers to connect with your brand. This proactive approach ensures customers feel valued and heard, enhancing their overall experience and loyalty.
Drive Retention With Better Customer Experiences
- Capture and analyze responses at critical touchpoints, SOCi Surveys helps you quickly uncover areas for service enhancement and product refinement.
Grow Revenue By Turning Customers Into Advocates
- Transform positive experiences into powerful first-party reviews with a localized review widget on SOCi Pages or other web pages, boosting your brand's visibility and trust.
Top Multi-Location
Brands Trust SOCi
Create Tailored Surveys
Quickly deploy with ready-to-use templates or craft deeply personalized surveys. Utilize dynamic variables for local relevance and streamline all responses—surveys and third-party reviews—into one comprehensive inbox.
Reach Customers Everywhere
Engage customers where they are most active—online, via email, or SMS—to efficiently capture their feedback. Deploy surveys as Forms on SOCi Pages to organically collect feedback and leads and use segmented audiences for highly targeted campaigns, ensuring a comprehensive understanding of your customer experience.
Connect with Interactive Experiences
Boost engagement by dynamically adding questions to focus on crucial responses. Use CTAs to guide customers through their journey, react swiftly with real-time email alerts, and ensure targeted follow-ups by automatically assigning and tagging feedback. This approach addresses specific customer needs and actively involves them in a more engaging feedback process.
Amplify Positive Feedback
By identifying and engaging with your brand’s strongest advocates, SOCi Surveys transform positive experiences into powerful first-party reviews. Showcase these glowing testimonials using a localized review widget on SOCi Pages or other web pages, boosting your brand’s visibility and trust.
Integrated With Top CRMs
Yardi
Automate surveys with Yardi
Salesforce
Automate Surveys with Salesforce
Olo
Manage Olo Engage Surveys
Product Q&A
Can customers integrate their CRM or POS with SOCi Surveys?
Yes! We have APIs available for various functions like creating and sending surveys.
How do I make sure Survey emails don’t go to Spam?
Verifying emails and domains means the business is giving SOCi permission to send emails on behalf of their emails and domains. This ensures that surveys and responses sent from SOCi are trusted by email providers and are not marked as Spam.
How can I send Surveys?
You can send SOCi Surveys via text or email. You can also embed it on your website so it is easy for visitors to share their feedback without opening a new window.
Does SOCi Surveys have detailed reports and analytics?
Yes, with SOCi Surveys, you can get detailed insights. Our reports and analytics let you view a number of stats which can be filtered by account, group, location, and date.
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View stats on how many have received and responded to your surveys
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Dedicated NPS and CSAT reporting
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Understand dollar value risk associated with passive and detractors
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Easily analyze open text questions and see common topics by keyword and sentiment
Category Defining Innovation
Our dedication to transforming local marketing is recognized worldwide as we continue to deliver cutting-edge technology.
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