Transforming Marketing for Multi-Location Retail Brands

SOCi is your local marketing expert for every store. SOCi helps keep search profiles updated, reviews resolved, and social content local so shoppers find, trust, and choose you first.

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Multi-Location Marketing Software Built for Retailers

Retail Marketing Software That Delivers Results

192%

ROI with payback in under 6 months
75%

less time spent on managing listings, reviews, and social
95%

give SOCi a 4+ star rating on G2

SEO & Listings Management

Keep Every Profile Accurate and Optimized

80% of shoppers search online before visiting a store. But if hours or product details are wrong, nearly half go elsewhere. SOCi updates every store profile across Google, Apple Maps, Facebook, and retail directories in real time so shoppers always have the correct information.

The Result: Shoppers find the correct store, at the right time, with accurate product availability, driving more visits and higher in-store sales.

Success Story

DICK’S Sporting Goods Dominates Local SEO Through Localized Store Pages

Reputation Management

Protect Your Brand Reputation at Scale

Shoppers are more skeptical than ever, with 91% of shoppers checking reviews before making an in-store purchase decision. Ignoring reviews or generic replies undermines shopper trust. SOCi responds to every review in your brand voice. Every review gets the right next step: on brand replies to positive feedback, sensitive reviews routed for approval, and negative feedback is addressed quickly to reduce escalation.

The result: Every interaction builds trust, strengthens loyalty, and ensures your store is the one they choose.

The SOCi Genius Publishing interface showing social media posts and store location details for a sunglasses store.

Social Media Management

Keep Every Store Active and On-Brand

73% of customers discover brands on social. But when stores post off-brand, recycle corporate content, or stay silent, you lose visibility and trust. SOCi automatically generates fresh, local, on-brand content so that every store shows up authentic, visible, and chosen.

The result: Every store stays connected to its community, while corporate keeps full brand control.

See How SOCi Customers Achieve Market-Leading Results

Hardware store employee in red vest helps a customer choose tools in an aisle lined with toolkits.

Ace Hardware

“Our retailers love the time-savings and the ability to connect and engage with their customers around the local store.”

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DICK's Sporting Goods

"Partnering with SOCi has made a difference in how we are showing up in search, increasing the views on our local pages and making them easier to find for local athletes."

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Verlo

"The fact that social, reviews, and listings are all hosted in one dashboard, one spot our franchisees can go to – that was huge for us."

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Frequently Asked Questions

What is retail marketing software?

Retail marketing software helps corporate marketers and franchisees manage local SEO, online reviews, and social media at scale. SOCi goes further than retail marketing software by delivering an agentic workforce that completes your local marketing tasks for you. Genius Agents learn your brand and standards, operate 24/7 across every location, and carry out local marketing tasks with consistency. Based on your guidelines, they’ll escalate only exceptions for human review.

How does SOCi improve local SEO for retail locations?

Can SOCi help protect my retail locations’ reputations?

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