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AI Takes the Mic: VoC Trends in Customer Experience
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AI Takes the Mic: VoC Trends in Customer Experience

Sep 18, 2023

Search Fails May Cost Retailers as Much as $13.8B in Sales This Holiday Season
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Search Fails May Cost Retailers as Much as $13.8B in Sales This Holiday Season

Sep 12, 2023

LVI Data: Subway Ranks Worst Among Restaurants in Online Reputation
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LVI Data: Subway Ranks Worst Among Restaurants in Online Reputation

Aug 23, 2023

Nathan’s Famous localizes marketing with centralized data
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Nathan’s Famous localizes marketing with centralized data

Aug 11, 2023

Ghosting in Retail: The Silent Threat to Reputation and Revenue
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Ghosting in Retail: The Silent Threat to Reputation and Revenue

Jul 17, 2023

Kona Ice Picks SOCi to Manage Online Local Listings
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Kona Ice Picks SOCi to Manage Online Local Listings

Jun 8, 2023

“Ghosting” customers online costs retailers $2.4B annually
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"Ghosting" customers online costs retailers $2.4B annually

May 19, 2023

How AI Is Unlocking New Ways Marketers Get Work Done
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How AI Is Unlocking New Ways Marketers Get Work Done

May 19, 2023

Retailers are often ‘ghosting’ customer feedback, new report finds
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Retailers are often ‘ghosting’ customer feedback, new report finds

May 18, 2023

What to Know About How Google Is Reimagining Its Search Engine With Generative AI
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What to Know About How Google Is Reimagining Its Search Engine With Generative AI

May 11, 2023

SOCi raises $120M in debt and equity to grow its marketing management platform
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SOCi raises $120M in debt and equity to grow its marketing management platform

Mar 7, 2023

How A Startup Used ChatGPT To Raise $120 Million And Transform Customer Experience
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How A Startup Used ChatGPT To Raise $120 Million And Transform Customer Experience

Mar 7, 2023

Isn’t It Time You Had a Marketing Platform That Does the Work for You?