Subprocessors

Last updated: March 24, 2026

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SOCi uses certain sub-processors (“Sub-processors”) to assist in providing limited services on its behalf.  Customers may subscribe to receive regular updates as to SOCi’s Sub-processors at https://www.soci.ai/signup-subprocessors.

Customers authorize SOCi to engage the following Sub-processors:

Sub-processor	Purposes of sub-processing	Geographical Location	Sub-processor Compliance
Amazon Web Services, Inc	AWS Hosting of SOCi Platform	USA	View Link View Link View Link
	Content delivery network (CDN) used by SOCi to optimize content delivery.	Based on Customer’s User Locations
Google Cloud Services	GC Hosting of SOCi Platform and Ignite/B1 Platforms	USA	View Link
	Content delivery network (CDN) used by SOCi to optimize content delivery.	Based on Customer’s User/Locations
Microsoft Corporation	Microsoft Hosting of Ignite/B! Platforms	USA	View Link
OpenAI	Generative AI features(for Customers purchasing SOCi Genius products/add-ons or SOCI Chat)	USA	View Link View Link View Link
Salesforce	Customer Support	USA	View Link View Link
Twilio, Inc (dba Sendgrid)	Cloud Service Provider – In-App Email Delivery	USA	View Link
Bandwidth	SMS Messaging API for SOCi’s Survey Product	USA	View Link
Pendo.io	In-product notices	USA	View Link
Zendesk	Trouble Ticket System and Solution Articles Guide	USA	View Link View Link
Gainsight	Internal Customer Relationship Management Platform	USA	View Link
Atlassian	Internal Project Management Platform	USAEU	View Link View Link
Cloudflare, Inc.	Content delivery network used by SOCi to optimize content delivery.	Global Based on Customer’s User Locations	View Link
New Relic, Inc.	Application performance monitoring, infrastructure and network monitoring, and error capturing. SOCi may provide end user or dashboard Customer metadata, such as user identifiers, to New Relic for support and application troubleshooting and to improve performance of the SOCi Services.	USA	View Link
Elasticsearch Inc.	Elastic Cloud SaaS product used for data storage and querying. Managed Elastic Search hosting. Support services, including performance of diagnostic measures and troubleshooting	USAEU	View Link
ClickUp (Mango Technologies, Inc.)	Customer support and administration	USA	View Link View Link View Link
Fullstory, Inc.	In-product analytics	USA	View Link View Link View Link
Securiti, Inc.	Data rights request handling	USA	View Link View Link View Link
Snowflake, Inc.	Database software and cloud data platform services	USA	View Link
RainFocus	Event marketing and management platform	USA	View Link
BetterMode	Customer service and community engagement platform	USA	View Link
Crossbeam, Inc.	Sales enablement and data-sharing platform	USA	View Link

Subcontractor Sub-processor	Purposes of sub-processing	Countries	Sub-processor Compliance
SOCi AI Canada, Inc.	Sales and Account support	Canada (Ontario and British Columbia)	Same as for SOCi, Inc.
Deel, Inc.	SOCi Engineering, Developer Support (hired via Deel, Inc)	Canada, Australia, Brazil, Mexico, Poland, Turkey, Ukraine, Lebanon, Jordan, Egypt, Estonia, Finland, Croatia, Ireland	Standard Contractual Clauses
KMC MAG Solutions, Inc.	SOCi Customer Success team (hired via KMC Solutions)	Philippines	Standard Contractual Clauses
TTEC B.V.	Tier 1 Customer Support	Netherlands, Egypt	View Link
Photosesh	Add-on professional Location photography services	USA	View Link