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Genius Reputation: Crafted Responses for Every Review

Your brand-trained digital teammate for reviews, rankings, and results.

Respond Faster, Rank Higher. Win More Customers.

AI review management built for multi-location scale. Trained on your brand, Genius Reputation Agent handles the work of hundreds — writing, responding, escalating, and sharing insights across your marketing stack.

Why It Works

 

An On-Brand Digital Teammate

Reputation Agent replies in your brand voice, learns from your feedback, and improves with every review it handles.

Escalates What Matters, Filters the Rest

Only the reviews that need human attention go to your team, so you can focus on what matters the most.

Always Compliant with SOCi Shield

With Shield, Genius-generated responses are compliant by default, and it scans user-created replies to block risks.

Top Multi-Location
Brands Trust SOCi

Ascent Hospitality Management logo.
Liberty Tax logo.
Kumon logo.
Southern Rock Restaurants logo.
On The Border logo.

AI-Powered Reputation Management, Simplified

Assess Sentiment & Recommend Response

AI analyzes tone, intent, and urgency, suggesting brand-aligned, high-impact responses that resonate with local audiences.

Respond Instantly With a Human Touch

With AI review management, replies are thoughtful, fast, and accurate — while respecting your brand tone and escalation settings.

Powers a Smarter Marketing Stack

Customer sentiment fuels Genius Social and Genius Search, sparking feedback into actions that drive measurable growth.

Why Multi-Location Brands Need AI Now

  • 2 out of 3 locations

    don’t rank in local search results.

  • 90%

    of reviews go unanswered, damaging trust and discoverability.

  • 47% of customers

    choose a competitor when listings or responses fall short.

Customer Stories

“Genius Reputation has solved the impossibility of responding to all reviews, which was the main goal. We saw a 450% increase in our review response rate, from 18% before Genius Reputation to 99% afterward.”

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“Genius exceeds our goals for responses and is forward-thinking in how it responds. It’s easy with human interaction to make mistakes but with Genius, there are no mistakes, no responses are ever the same…”

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“Our team can focus more on other tasks since SOCi makes it quicker and easier to respond. We can put our efforts into other projects.”

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Integrated With All Top Networks

Google logo.
Google

Manage Google reviews in real-time

Facebook logo.
Facebook

Manage Facebook reviews in real-time

Yelp logo.
Yelp

Top integration with Yelp reviews

Apple logo.
Apple

Manage & respond to app store reviews

Punchh logo.
Punchh

Monitor & manage Punchh reviews

Product Q&A

Category Defining Innovation

Our dedication to transforming local marketing is recognized worldwide as we continue to deliver cutting-edge technology

G2 Summer 2024 Leader badge.
G2 Summer 2024 Enterprise Leader badge.
G2 Summer 2024 Momentum Leader badge.
G2 Users Love Us badge.
G2 2024 Top 50 Marketing & Digital Advertising Products badge.
G2 2024 Top 100 Highest Satisfaction Products badge.

Ready to Elevate Your Review Management?

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