How do I make sure SOCi Survey emails don’t go to Spam?

Verifying emails and domains means the business is giving SOCi permission to send emails on behalf of their emails and domains. This ensures that surveys and responses sent from SOCi are trusted by email providers and are not marked as Spam.

How can I send SOCi Surveys?

You can send SOCi Surveys via text or email. You can also embed it on your website so it is easy for visitors to share their feedback without opening a new window.

SOCi Surveys is the Easiest Way to Connect with Customers and Drive Retention & Growth

Name: SOCi Surveys
Brand: SOCi
Availability: OnlineOnly

Take An Interactive Tour

A customer survey form and a new email notification with a Start Survey button are displayed.

Capture Customer Feedback Before it Becomes a Review with Surveys

Collect real-time feedback across locations to understand customer experiences, identify issues early, and turn insights into action that drives loyalty and retention.

A digital survey builder interface with rating, paragraph, and yes/no answer options displayed.

Create Tailored Surveys

Quickly deploy with ready-to-use templates or craft deeply personalized surveys. Utilize dynamic variables for local relevance and streamline all responses—surveys and third-party reviews—into one comprehensive inbox.

A survey email prompts users to review Vision Vogue San Diego on Google or Facebook.

Reach Customers Everywhere

Engage customers where they are most active – via email, SMS, web embeds, and QR codes to efficiently capture their feedback. Deploy surveys as Forms on SOCi Pages to capture feedback and leads, then use segmentation for targeted campaigns across locations.

Customer survey interface showing purchase satisfaction ratings and an average score of 4.5.

Connect with Interactive Experiences

Increase engagement and completion rates with adaptive survey flows that ask the right follow ups at the right time. Trigger real time alerts, then auto tag and route feedback so the right teams can act quickly. This approach addresses specific customer needs and actively involves them in a more engaging feedback process.

A customer review and owner’s response for Vision Vogue, an eyeglass store, displayed on a dark interface.

Amplify Positive Feedback

By identifying and engaging with your brand’s strongest advocates, SOCi Surveys transform positive experiences into powerful first-party reviews. Showcase these glowing testimonials using a localized review widget on SOCi Pages or other web pages, boosting your brand’s visibility and trust.