How do I make sure SOCi Survey emails don’t go to Spam?

Verifying emails and domains means the business is giving SOCi permission to send emails on behalf of their emails and domains. This ensures that surveys and responses sent from SOCi are trusted by email providers and are not marked as Spam.

How can I send SOCi Surveys?

You can send SOCi Surveys via text or email. You can also embed it on your website so it is easy for visitors to share their feedback without opening a new window.

SOCi Surveys Hear Every Customer, Resolve Issues, Earn Reviews

Name: SOCi Surveys
Brand: SOCi
Availability: OnlineOnly

Reach customers right after their experience, resolve what went wrong in the conversation, and invite them to share the good experience publicly via online review, in their own words.

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Catch Customer Opinions Before They Become a Review

SOCi's Surveys Skill reaches customers after their experience at the moments that matter by email or SMS, so you hear about a problem or opportunity while you still have time to fix it, and gain feedback from the customers who traditionally never leave a review at all.

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Why Surveys Work

Increase Customer Loyalty Through Connection

Give customers a direct way to tell you what happened and show them it was heard.

Drive Retention With Better Experiences

Catch issues at the touchpoint, resolve them early, and see the patterns across locations before they become trends.

Turn Customers Into Advocates

Guide customers toward sharing their experience publicly, in their own words, so more good experiences become reviews, and showcase that feedback where new customers will see it.

Surveys Built From Your Goals, Not a Blank Template

Tell the agent what you want to learn. It builds the survey and its questions from your goals, then writes the email and SMS invitation in your brand voice, so every invite feels personal, not templated. It can also recommend the channel and send time that have performed best for your customers.

Reach Customers Where They Respond

Send conversational surveys by email or SMS, triggered by the moments that matter. Connect Yardi, RealPage, or your own systems through the API so the right survey reaches the right customer at the right time, at every location.

A Conversation, Not a Form

The agent interviews each customer in real time, asking the follow-up that gets to the “why” behind a score. When something went wrong, it keeps the conversation going to understand the issue and works to resolve it right there in the thread, often before a bad review is ever written. No two conversations play out the same way.

Amplify Positive Feedback with Review Generation

Review Generation turns what customers just told the agent into a draft review in their own words, ready to post that online review in two steps. No blank box, no starting over. Every invitation follows FTC solicitation guidelines, so the reviews you earn are ones you can stand behind.

See the Full Picture, Not Just the Scores

Voice of Customer for Surveys brings survey responses and reviews into one view. See the themes and sentiment behind the feedback, compare locations, sources, and time periods, and spot the locations that need attention before the trend spreads.

Two Ways to Run Surveys

Conversational Surveys is the agentic way to listen, and it works on its own as a Skill. Add Review Generation and Voice of Customer for Surveys with the Conversational Surveys Core Bundle to run the full workflow, from the first question to the published review to the report.

Standard Surveys