SOCi Surveys Is the Easiest Way To Connect With Customers To Increase Retention & Growth

SOCi Surveys helps multi-location businesses proactively capture customer feedback.

SOCi Surveys helps you understand and measure customer satisfaction, experiences, and preferences. Unlock the power of first party data by transforming feedback into valuable insights that can help you improve business operations to drive brand loyalty and retention.

Increase Customer Loyalty Through Connection

SOCi Surveys offers a direct line for customers to connect with your brand. This proactive approach ensures customers feel valued and heard, enhancing their overall experience and loyalty.

Drive Retention With Better Customer Experiences

Capture and analyze responses at critical touchpoints, SOCi Surveys helps you quickly uncover areas for service enhancement and product refinement.

icon of computer monitor with dollar sign and phone with checkmark

Grow Revenue By Turning Customers Into Advocates

Transform positive experiences into powerful first-party reviews with a localized review widget on SOCi Pages or other web pages, boosting your brand's visibility and trust.

Create Tailored Surveys

Quickly deploy with ready-to-use templates or craft deeply personalized surveys. Utilize dynamic variables for local relevance and streamline all responses—surveys and third-party reviews—into one comprehensive inbox.

Reach Customers Everywhere

Engage customers where they are most active—online, via email, or SMS—to efficiently capture their feedback. Deploy surveys as Forms on SOCi Pages to organically collect feedback and leads and use segmented audiences for highly targeted campaigns, ensuring a comprehensive understanding of your customer experience.

Connect with Interactive Experiences

Boost engagement by dynamically adding questions to focus on crucial responses. Use CTAs to guide customers through their journey, react swiftly with real-time email alerts, and ensure targeted follow-ups by automatically assigning and tagging feedback. This approach addresses specific customer needs and actively involves them in a more engaging feedback process.

Amplify Positive Feedback

By identifying and engaging with your brand’s strongest advocates, SOCi Surveys transform positive experiences into powerful first-party reviews. Showcase these glowing testimonials using a localized review widget on SOCi Pages or other web pages, boosting your brand’s visibility and trust.

Integrated With Top CRMs

Yardi

Automate surveys with Yardi

Salesforce

Automate Surveys with Salesforce

Olo

Manage Olo Engage Surveys

Product Q&A

Can customers integrate their CRM or POS with SOCi Surveys?

How do I make sure Survey emails don’t go to Spam?

How can I send Surveys?

Does SOCi Surveys have detailed reports and analytics?

Yes, with SOCi Surveys, you can get detailed insights. Our reports and analytics let you view a number of stats which can be filtered by account, group, location, and date.

View stats on how many have received and responded to your surveys
Dedicated NPS and CSAT reporting
Understand dollar value risk associated with passive and detractors
Easily analyze open text questions and see common topics by keyword and sentiment