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SOCi vs. Birdeye

See Why Multi-Location Leaders Are Switching

Switching from Birdeye to SOCi means advanced automation, enterprise scalability, and omnichannel integration—all built for multi-location success.

See Why Brands Are Switching

SOCi vs Birdeye: Side-by-Side

Capabilities
SOCi
Birdeye
AI Power: AI should fix marketing problems, not just flag them
SOCi
Green circle with a white check mark in the center, indicating success or confirmation. Genius AI Agents handle reviews and listings at enterprise scale
Birdeye
A light gray X symbol on a white background, resembling a close or cancel button. Limited compliance and language support
Multi-Location Scaling: AI should fix marketing problems, not just flag them
SOCi
Green circle with a white check mark in the center, indicating success or confirmation. Centralized oversight, brand + franchise hierarchies, workflows for 100s/1000s of locations
Birdeye
A light gray X symbol on a white background, resembling a close or cancel button. Complexity increases with more locations
Omnichannel Marketing: Enterprises need efficiency and oversight to manage growth across hundreds or thousands of locations
SOCi
Green circle with a white check mark in the center, indicating success or confirmation. Deep integrations with Google, Facebook, Instagram, LinkedIn, TikTok, X, etc.
Birdeye
Gray circle with a white check mark inside, indicating something is approved or verified. Primarily focused on Google focus, other integrations are limited
Compliance: Meet brand and regulatory standards across all channels
SOCi
Green circle with a white check mark in the center, indicating success or confirmation. SOCi Shield enforces enterprise-grade compliance, brand consistency, & safe AI vetting
Birdeye
A light gray X symbol on a white background, resembling a close or cancel button. Limited large scale compliance features
Listings: Accuracy and scale are critical for discoverability across locations
SOCi
Green circle with a white check mark in the center, indicating success or confirmation. Centralized management at scale with compliance safeguards and bulk updates
Birdeye
A light gray X symbol on a white background, resembling a close or cancel button. Less governance depth
Support: Fast, expert support is critical to enterprise success
SOCi
Green circle with a white check mark in the center, indicating success or confirmation. Award-winning, responsive team
Birdeye
A light gray X symbol on a white background, resembling a close or cancel button. Reduced support after onboarding
Platform: Adoption needs seamless workflows and proven reliability
SOCi
Green circle with a white check mark in the center, indicating success or confirmation. Optimized for enterprise workflows across products
Birdeye
A light gray X symbol on a white background, resembling a close or cancel button. Oversimplified mobile app struggles at scale
A healthcare SEO tool shows optimized locations and a chatbot suggesting updates using a CSV file.
The Clear Choice for Multi-Location Brands
Execution at Scale

SOCi’s Genius AI Agents automate execution across hundreds or thousands of locations.

Built for Enterprises

Superior scalability and workflows designed specifically for large, distributed organizations.

AI Automation

SOCi’s AI goes beyond review responses, enabling proactive engagement and bulk management.

Social media chat about a gym’s spin class BOGO offer with location info and message highlights.
Social Media That Actually Scales

Managing social for 50, 500, or 5,000 locations is impossible with tools designed for small businesses. SOCi delivers enterprise-ready solutions, including:

Franchisee and brand hierarchies for scalable collaboration

Boosted-post management without third-party ad fees

Cross-module reporting that connects Social with Listings and Reviews

 

Trusted by Leading Brands. Rated Higher by Customers.

Best software 2025 top 100 global companies.
Best software 2025 top 50 marketing+digital advertising products.
Best software 2025 top 100 highest satisfaction products.
G2 badge reading Summer 2025 Grid Leader Enterprise with red and yellow border accents.
Badge reading Best Relationship Enterprise, Summer 2025 with a G2 logo in the corner.
G2 badge reading Milestone: Users Love Us with three red stars below the text.

1,000s of Brands Trust SOCi

The word KUMON with the O drawn as a simple face with two eyes and a straight mouth.
Liberty Tax logo.
First Montana Bank logo.
Cushman & Wakefield logo.
ace hardware logo

Real Brands. Real Results.

A sandwich cut in half with a salad in the background.

Southern Rock Restaurants

“Genius exceeds our goals for responses… no templated replies, no mistakes.”

Child writing with pencil at a desk, with the Kumon logo centered in the foreground.

Kumon

“One of the biggest benefits or improvements with SOCi Genius Social and Genius Reviews is our ability to catch customer feedback. Now, these comments are addressed earlier and more frequently.”

A breakfast plate with pancakes, a sunny-side-up egg, and bacon, overlaid with Ascent Hospitality Management.

Ascent Hospitality (Huddle House & Perkins)

“We saw a 450% increase in our review response rate, from 18% before Genius Reviews to 99% afterward.”

Ready to Leave Birdeye Behind?

Switch From Birdeye to SOCi Today